Help
  • Q: Are there any Setup Fees ?
    A: Subscribing to our service and the activation of your account is free. Fees may apply for services like DID's and phone network usage.
  • Q: What is VoIP?
    A: VoIP stands for Voice over Internet Protocol, which is a technology used to transmit voice signals between users through local or Internet networks.
  • Q: Does VoiceMeUp provide residential services?
    A: No, currently VoiceMeUp provides only business services.
  • Q: How do you charge the calls ?
    A: For all calls within North America:

    We charge on a 30/6 basis, which means we charge the first 30 seconds and then every 6 seconds increment.

    For all international calls:

    We charge on a 60/6 basis, which means we charge the first 60 seconds and then every 6 seconds increment.
  • Q: Any recommandations for Voip equipment?
    A: If you connect to our service directly using an analog phone adaptor or VoIP phone, the Linksys devices remain the best choice in regards of cost, fiability, compatibility and ease of use for configuration or day to day usage.

    Suggested models:

    Routers
    Linksys WRP400 - Wifi Router & VoIP adaptor (2 Lines)

    Adaptors
    Linksys PAP2T-NA - Phone adaptor (2 Lignes)
    Linksys SPA8000 - Phone adaptor (8 Lignes)

    Phones
    Linksys SPA942 - VoIP phone (4 Extensions)
    Linksys SPA962 - VoIP phone (6 Extensions)

    Softphone
    Counterpath X-Lite - VoIP Softphone (SIP)
    Attractel ZoIPer - VoIP Softphone (SIP et IAX)

    Note : Many unlocked PAP2 devices are available for a lower cost than the PAP2T-NA (non-affiliated). However, be aware that some limitations can occur and that we do not provide support for these devices.